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              Troubleshooting

              Either on-site or in the Rittal workshop

              If a failure does occur, speed is of the essence. In a worst-case scenario, Rittal offers global support 24/7, and 365 days a year. Our service engineers carry all key spares with them, keeping your machine downtime to a minimum. Rittal customers also benefit from express shipment from our Distribution Centre in Haiger, with a 24-hour delivery promise (workdays only) for a wide range of spare parts.

              What we offer

              • Expertise: On-site troubleshooting by certified Rittal Service engineers
              • Global presence: A comprehensive service network means our engineers are never far away
              • Efficiency: We carry spare parts on board, and boast a 90% first-time fix rate
              • Your equipment is sent directly to the factory for repair

              Your benefits

              • Fast, professional troubleshooting
              • Fast availability of your systems
              • Reliable service performance
              • Guaranteed response times – engineer on site

              Need to report a fault?
              Please complete the contact form below, indicating whether you require an on-site service or a Rittal workshop repair.

              Contact form (please select)*
              Client contact details
              Company
              First name
              Name
              Email
              Telephone number
              VAT ID no.
              Customer no.
              Street
              Postcode
              Town/City
              Contact details for a different call-out site

              Please let us know if the contact person and address details of the call-out site are different from the person requesting the service (please select)*

              Company
              First name
              Name
              Email
              Telephone number
              Street
              Postcode
              Town/City
              Equipment information
              Serial number (S/N) / Special order number
              Model No.
              Date of manufacture
              Detailed description of the problem

              Once your request has been processed, we will send you a case number and delivery address within regular office hours. Please ensure that this case number is clearly marked on all accompanying documentation to speed up the handling process. Within the warranty period, we will arrange free collection within Germany.

              We may also to solve your problem with a telephone call in some cases. Simply call our helpline or send an email.

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